WordSang

WordSang is a forum for the discussion of language, its development, uses, and misuses. The blog is run by freelance writer, editor, and instructor Angie Burgin Kratzer, owner of WordServices in Greensboro, North Carolina.

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Location: Asheboro, North Carolina, United States

After 22 years of teaching high school English, I am now writing from home.

Friday, March 18, 2005

I'm sorry

I've been outraged for years about the rudeness of retail and restaurant personnel in my town of Greensboro, North Carolina. (In fact, there's probably another blog in it.) After suffering the smoke and eternal wait at an Irish pub on St. Patrick's Day, my husband and I left to find another place to eat. We ended up at the Lone Star steakhouse on Battleground Avenue, and I was quite surprised by the kindness of the staff. The wait staff smiled, made eye contact, and dealt professionally with a minor complaint we had about the meal. With the understanding of the power of our language, two people sincerely apologized for something that was worth an apology. If you're around here, give these people your business! They know what it means to treat a customer well.

6 Comments:

Blogger Jamie Dawn said...

Customer service is lacking so much these days. I agree that it's refreshing when someone gets it right.
I'm a homeschooling mom, and I got a real chuckle about your "Your" post. Your/you're and its/it's seem to be the hardest to get drilled into their/there heads...ha, ha, ha. Have a great day.

9:04 AM  
Blogger Musing Mama K (Angie Burgin Kratzer) said...

Jamie, I'm interested in your homeschooling perspective. I have found that my students who came from private and home school situations have a much better grasp of grammar. Why do you think that is?

5:09 PM  
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